• Return Policy

If you are not completely satisfied with the items on your order, you may return them within 90 days of delivery. Returns must be in new, unwashed, and resalable condition to receive a full refund. Items returned to LAX SO HARD® that do not meet the above requirements will be assessed a restocking fee at our discretion. The return of defective, mislabeled, or incorrect items must be authorized by a customer service representative, and be reported within 10 days of receiving your order. Instructions, shipping labels, and replacements will be handled on a case-by-case basis to ensure quality service and satisfaction.

RETURNING FOR A REFUND All items that are returned for a refund will have the credit applied to the original form of payment (Credit Card, Paypal, etc..) unless requested otherwise. Once your return shipment is received at our warehouse, it is processed within 1-3 business days. Please allow another 2-4 days for the credit to appear on your credit card statement or be applied to your Paypal balance. RETURNING FOR AN EXCHANGE You can also return your items in exchange for other items. Assuming the items you are requesting are in-stock, we usually get the exchange shipment out with 2-4 days upon receiving your items. Shipping charges for exchange orders are the same as regular orders, standard shipping to you is free.Please call us at 855-529-4273 if you have any questions.

HOW TO RETURN/EXCHANGE AN ITEM: Please print out and fill out thisReturn Form.

Include it with your shipment, and please wrap securely. If possible, include your original order receipt as well. We can provide all orders shipping to us from a USA location with a Return Shipping Label that we will provide you via email, and that you can print out online. The cost of this label is $3.95. If you are shipping from outside the USA, or would prefer to use your own label or carrier to ship, you are free to do so. We accept all major carriers at our location. We would also recommend insuring your package if you choose to not use our return label.

LAX SO HARDS RETURN POLICY IS STRICTLY ENFORCED TO ENSURE QUALITY PRODUCTS FOR ALL OF OUR CUSTOMERS.

PLEASE CONTACT US IMMEDIATELY IF THERE IS A PROBLEM WITH YOUR ORDER.


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